Frequently Asked Questions

You can book an appointment through our website, mobile app, or by calling our helpline at (630) 993-2040. Online booking is available 24/7, and you can choose your preferred doctor, time slot, and location. For urgent cases, our emergency departments are always open.

Yes, Ever Fresh Health accepts most major insurance plans including Medicare, Medicaid, and private insurance providers. We recommend checking with your insurance company about coverage specifics. Our billing department can help you understand your benefits and assist with claims processing.

Please bring your photo ID, insurance card, list of current medications, medical records from previous providers, and a list of questions for your doctor. If you're taking any supplements or over-the-counter medications, include those in your medication list as well.

Online consultations connect you with our doctors through secure video calls. Simply book an appointment, and you'll receive a link to join the virtual meeting. These are perfect for non-emergency issues, follow-ups, prescription refills, and second opinions. All consultations are HIPAA-compliant and secure.

We offer comprehensive preventive care including annual physical exams, vaccinations, cancer screenings, cholesterol checks, diabetes screening, blood pressure monitoring, and lifestyle counseling. Our preventive care programs are designed to catch health issues early and maintain your wellness.

Most routine lab results are available within 24-48 hours. Specialized tests may take 3-5 business days. You'll receive notifications when your results are ready through our patient portal, and your doctor will contact you to discuss any concerning findings.

Yes, all our locations have 24/7 emergency departments staffed with board-certified emergency physicians and nurses. For life-threatening emergencies, call 911 immediately. For urgent but non-life-threatening issues, you can visit our urgent care centers or emergency departments.

Absolutely! Our patient portal allows you to access your medical records, test results, prescription history, and upcoming appointments 24/7. You can also request prescription refills, message your doctor, and pay bills through the secure portal. Sign up is free and easy.